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K&K Customers Satisfaction Survey February 2011

Untitled Document
Dear Customer

This passing year was very challenging to all of us. We are looking forward to a fruitful 2011.
As we value your time and views very much, and as part of our continuous efforts to improve ourselves in both service & products, we welcome your comments and opinions regarding the way we serve you, and encourage you to fill in the following questionnaire, on-line.


Full Name

Company Name


Please check 1-5, (5 being the best).
1
2
3
4
5
Response to RFQ
Understanding the customer's needs
1. Responsiveness to specific needs
2. Products' range
3. Products' quality
4. Real-time solving specific needs
5. packing satisfaction
6. Order confirmation reply
7. Delivery time in accordance with the order's confirmation
8. Apparel of merchandise upon arrival
9. Staff's availability
10. Are you using our website for sales?
11. Are you using K&K's catalog daily?
12. Would you recommend us to your colleagues?

As you remember your most recent experience with K&K's product/service
please evaluate the following issues:
1. K&K is responsible for its mistakes
2. K&K's quality
3. K&K's prices
4. During-sale experience
5. Post-sale service
6. I will buy again K&K's products/services
7. Product/service was worth the purchasing price
8. The Product/service fulfills its expectations
9. Product/service is competitively priced
10. Overall customer Satisfaction


Why did you chose to work with K&K?

What do you need in order to sell more of our products?

Who you work with in K&K – Jonathan Barak

What do you like about our products/service?

What did you dislike about our products/service?

Would you recommend K&K to colleagues/contacts within your industry? Yes No

What suggestions do you have to improve our products/service?



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